Design demo

When the chat goes quiet

An agent that decides grocery substitutions for a customer who cannot be reached.

Want the full reasoning? Read the case study: the problem, the design, the guardrails, and why Instacart would build it.

This replays the actual model output recorded from a real run (claude-haiku-4-5). It does not call the model live. The inputs are synthetic and illustrative, not real customer data.